Shipping Policy


We currently only do domestic shipping to all 50 states in the United States along with Puerto Rico. We do not ship internationally. We ship Monday thru Friday, excluding holidays. Orders cannot be canceled or changed once it is shipped. We are not responsible for any lost or stolen packages.


The Konnexion is proud to now offer a free shipping option for orders with a minimum order. The Konnexion ships all orders via the United States Postal Service, UPS, or FedEx. Orders will be processed with the cheapest shipping option with delivery times ranging from 3-16 business days. Expedited services such as 1-3 Day and overnight USPS shipping are also available for an additional charge. Shipping times are estimated by shipping carrier and are not guaranteed through The Konnexion.


To be able to offer Free Shipping on orders to the 48 contiguous states, a minimum purchase of $100 per order is required. Alaska, Hawaii and Puerto Rico are eligible for free shipping with a minimum purchase of $1,000. You may still complete a purchase for less than the minimum order amount; however, you will be required to pay shipping charges.


We value your privacy and work hard to guarantee that 100% of your information is safe with us. One part of that process includes discreet shipping. When you order from us there is no need to worry about anyone knowing what is inside your package. Each order is packaged in a plain brown or white box with no store or product information listed. To protect this even further our name on your shipping label will read “KXN”. We promise that no mention of product or “The Konnexion” will be displayed on your package.

All purchases made from our site will appear on your statements as “The Konnexion” however there will be no mention of “smoke shop” or anything similar to protect your privacy. Product names will NOT be listed on your statements, just the order total, date, and “The Konnexion”.


The Konnexion is proud to ship our packages using the United States Postal Service (USPS), UPS and FedEx. We have found USPS, UPS and FedEx to be the most cost-effective solution for our customers. We currently offer economy and expedited shipping options for domestic orders. Shipping rates and estimated times are received from the shipping carrier and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment. Adult signature may be required upon delivery.